LB Golf Shop Attendant

Do you have experience working in a golf pro-shop, merchandising, up-selling and providing exceptional customer service? Lora Bay is hiring a Golf Shop Attendant! If you are organized, have attention to detail, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you!

The Golf Shop Attendant ensures the enjoyment and first-class experience of our members and guests, while maintaining policies, procedures and golf shop operations.

KEY RESPONSIBILITIES
● Opening and closing the Pro Shop, including nightly reporting and pass-along
● Maintain Pro Shop cleanliness and tidiness at all times
● Maintain displays and rotate merchandise on a regular basis to ensure a fresh look in the Pro Shop, sell Pro Shop merchandise
● Attend to the Reservations line, book tee times and answer inquiries
● Deliver excellent customer service in a friendly and professional manner
● Perform all duties in accordance with daily procedures
● Assist members/guests with questions and concerns
● Stay in constant contact with the Outside Services team
● Contribute to the coordination of all member and guest events and functions
● Maintain communications book
● Handle guest complaints in a friendly and professional manner, report complaints to the Head Golf Professional 
● Assist the Outside Services team when required
● All other duties as assigned

COMMUNICATION/INFLUENCING OTHERS (Contacts)
•    Excellent public relations skills
•    Must excel in customer service
•    Proven organizational skills and an attention to detail
•    Strong communication skills and a proven ability to work well in a team environment
•    Be neat and professional in appearance
•    Approach responsibilities in an organized and energetic manner

GUEST SERVICE
Provides guest service to external contacts, guests who are golfing at Lora Bay golf course, as well as internal contacts, in coordinating activities of golf shop attendants.

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)
● High school level English communication skills
● Prior experience in golf or front desk operations an asset
● Prior retail experience an asset
● Proficiency with Microsoft Office required

SUPERVISION & BUDGET AUTHORITY
● No Supervision of the operations

PHYSICAL ENVIRONMENT
● Work under pressure
● Work in a fast-paced environment
● Inside and Outside in a variety of weather conditions

PHYSICAL REQUIREMENTS
● Must be able to lift 25 LBS
● Long periods of standing on your feet
● Must be willing to work morning shifts, evening shifts, weekends and holidays